UPPSC PCS - 2018

For which purpose circular type of communication is most suitable?

Year Asked: 2018

A
Member dissatisfaction
B
Effective judgment process
C
Member satisfaction
D
Effective transmission of information

Correct Answer

C. Member satisfaction

Detailed Explanation

The answer is C (Member satisfaction). In the classic small-group network experiments (Leavitt and others), a circular network, where every member passes messages to two neighbours in a closed loop, produces the highest level of member satisfaction and morale, because everyone feels equally placed and involved.

Why the others are weaker:

  • A) Member dissatisfaction: Circular communication is not designed to create dissatisfaction. It works in the opposite direction.
  • B) Effective judgment process: Decision quality on complex problems is poor in a circle, since information moves slowly and no one is a central integrator. Centralised networks do better here.
  • D) Effective transmission of information: For fast and accurate passing of information, the wheel or chain structure is better, because messages reach the destination in fewer steps.

Core concept: communication networks and their effect on morale versus efficiency. Mains connection: employee engagement and the trade-off between participation and speed in decision-making in government departments and committees.

Trap: students pick D because circular communication sounds like a complete flow of information. The question asks what purpose it serves best, which is morale and satisfaction, not speed or accuracy.

This question appeared in UPPCS 2018 CSAT Paper.

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