UPPSC PCS - 2018
For which purpose circular type of communication is most suitable?
Year Asked: 2018
Correct Answer
C. Member satisfaction
Detailed Explanation
The answer is C (Member satisfaction). In the classic small-group network experiments (Leavitt and others), a circular network, where every member passes messages to two neighbours in a closed loop, produces the highest level of member satisfaction and morale, because everyone feels equally placed and involved.
Why the others are weaker:
- A) Member dissatisfaction: Circular communication is not designed to create dissatisfaction. It works in the opposite direction.
- B) Effective judgment process: Decision quality on complex problems is poor in a circle, since information moves slowly and no one is a central integrator. Centralised networks do better here.
- D) Effective transmission of information: For fast and accurate passing of information, the wheel or chain structure is better, because messages reach the destination in fewer steps.
Core concept: communication networks and their effect on morale versus efficiency. Mains connection: employee engagement and the trade-off between participation and speed in decision-making in government departments and committees.
Trap: students pick D because circular communication sounds like a complete flow of information. The question asks what purpose it serves best, which is morale and satisfaction, not speed or accuracy.
This question appeared in UPPCS 2018 CSAT Paper.
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