UPPSC PCS - 2020

Highest degree of communication openness is found in

Year Asked: 2020

A
Informal communication
B
Meta-communication
C
Direct communication
D
Indirect communication

Correct Answer

B. Meta-communication

Detailed Explanation

The answer is B) Meta-communication. Meta-communication means communicating about the communication itself: talking openly about how we are speaking, what we mean, what we assume, and how the message is being received. Because the process is itself put on the table, it is the most open form.

  • A) Informal communication is relaxed and unstructured, like the grapevine. It can be casual, but it is often selective and unofficial, so it does not guarantee openness.
  • C) Direct communication means the message goes straight from sender to receiver without intermediaries. It is clear, but it does not require either party to examine the process or their assumptions.
  • D) Indirect communication works through hints, intermediaries or implied meaning. It is the least open of the four.

The core concept here is Gregory Bateson's idea of meta-communication, widely used in organisational communication and feedback theory. For Mains, it links to transparency and feedback culture in administration, where officers must be able to question how decisions are communicated, not only what is communicated.

Trap: Aspirants often pick informal communication because it sounds open and friendly. Informality describes tone, not transparency.

This question appeared in UPPCS 2020 CSAT Paper.

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